Frequently Asked Questions
What steps do I take to get Next Level Arcade Rental games to my event?
1️⃣ Choose Your Games
Browse our selection of classic and modern arcade games and pick your favorites! Need help? We're happy to recommend games that fit your event's vibe.
2️⃣ Get a Quote
Email or call us. We’ll confirm availability and provide a custom quote based on the number of machines and rental duration.
3️⃣ Lock in Your Date
Once you're ready, we'll email you a rental agreement and waiver and you will secure your rental with a 50% deposit. We’ll take it from there!
4️⃣ We Deliver & Set Up
We bring the arcade to you! Our team will handle delivery, setup, and testing to make sure everything runs smoothly.
5️⃣ Let the Games Begin!
Enjoy hours of nonstop fun while we handle the heavy lifting. After your event, we return to pack it all up—no stress, just play!
*Please note that machines are for indoor-use only with the exception of the Inflatable Cash Grab*
How do I pay?
Next Level Arcade Rentals requires a 50% deposit to reserve games. The remaining balance is due one day prior to your event. Both payments can be made through Zelle, PayPal, or our online invoice system.
Do I need coins or tokens to play the machines?
No. All of our machines are free-play, so your guests can enjoy unlimited gameplay without the hassle of tokens or quarters. Just press start and play!
What is Next Level Arcade Rentals’ refund policy?
All bookings are non-refundable, as we reserve your date specifically for your event. However, we understand that unexpected situations can arise. If you need to reschedule due to unforeseen circumstances, please contact us at least 72 hours in advance. We’ll do our best to accommodate an alternate date within the year of the rental agreement date. If severe weather occurs on the day of the event and setup has not taken place, we will work with you to reschedule.
Will someone from Next level stay at my event to help with the machines?
Having an on-site attendant for your event is optional for an additional fee. The attendant(s) at your event will help set up, manage, and assist with games throughout your rental period. They'll ensure that everything runs smoothly and are available to help guests with the arcade machines and equipment.
Is there an additional fee for delivery?
There is no additional delivery fee for deliveries within 20 miles of 77493. A delivery fee of $1 per mile (one way) will be applied to all deliveries that are more than 20 miles (one way) outside of 77493. For example, if your event is 30 miles (one way) outside of 77493, there will be $10 delivery fee added to your invoice.
How early will you come to set up for my event?
We deliver the arcade machines 30-45 minutes prior to your event start time. Time varies depending on the number of machines being rented. This time does not count toward the total play time.
Does the claw machine come pre-filled?
No, the claw machine does not come pre-filled. We are happy to help customers fill the claw machine upon delivery with items of their choice (i.e. stuffies, chip bags, candy boxes, etc.). For best performance, we suggest using items no larger than 8 inches in width and length. For no additional fee, we can also include up to 15 capsules (4.7 inches in diameter) for smaller items. Please note that the capsules are reusable and must be returned at pick up. Any capsules not returned will incur a $5 per capsule replacement fee.